Shipping policy

Shipping & Delivery Policy

Learn about how we prepare, dispatch, and deliver your orders.

1. Order Processing

Orders are typically prepared within 1–3 business days. We do not dispatch orders on weekends or public holidays. During busier periods, processing or delivery may require a few additional days.

2. Shipping Options and Delivery Estimates

Delivery charges are shown at checkout. Standard Shipping usually takes an estimated 7–15 business days, while Express Shipping, when offered, has an estimated transit time of 3–7 business days. Customs processing or local carriers may cause delays.

3. Dispatch Confirmation and Tracking

When your parcel leaves our warehouse, we will email a shipping confirmation with its tracking number. Please allow 24–48 hours after dispatch for tracking updates to appear.

4. Import Duties and Taxes

Any customs duties, import taxes, or other shipment-related fees assessed in transit or after arrival are the customer’s responsibility and are not paid by our store.

5. Damaged Deliveries

If your shipment arrives damaged, please contact us promptly so a claim can be reviewed. Keep the item and all original packaging until the claim has been assessed.

6. International Fulfillment

Orders are dispatched from our warehouse in the United States. International deliveries are handled by JSD International Logistics. We ship worldwide; if your destination is not available during checkout, please contact us for assistance.